Billing
Overview
All billable resources are attached to a project. At the beginning of each hour, your resources will be billed and the hourly cost will be deducted from the project owner's balance.
If your balance reach zero your services will be suspended and you won't be able to restart them until you add credits to your balance. You must have at least $5 of credits on your balance to be able to start a service.
Once your services are suspended you have only a few days to add credits to your balance before your services are deleted. Once deleted you have 14 days to restore them. In case of a restoration, you will get a new IP address.
Invoices are created when you manually add credits to your account or automatically if you have activated the auto- refill option. Invoices only include the amount of credits added to your account.
Billing and resource utilization details are available separately in each project.
Add credits
Add money to your elestio balance
You can easily add credits to your elestio account from your User Profile.
1. Click on the User Icon to access your User Profile in the top left above the Main Navigation menu.
2. Select the Add Credits tab.
3. Enter the amount you wish to add to your account, in US dollars (USD).
4. Click the Pay Now. You will be redirected to the Stripe checkout site to complete your payment.
Funds are automatically added to your account upon successful payment. This can take up to a few minutes, but is usually instantaneous.
elestio has a $10 minimum, and a $1,000 maximum per transaction.
If you would like to add a larger amount to your account, contact our sales team and we'd be happy to talk volume discounts!
If you are a company, please fill out the company relevant fields. This helps us to determine your tax status and whether or not you need to pay VAT.
Per project details
To view a project's billing details, select Billing from the left menu, where you'll find a recap and details of all billable items.
Payment options
Never worry about your elestio account balance running out or being too low anymore by using our auto refill option to automatically top it up.
To Enable auto-refill.
- Select the Account tab from the left sidebar menu.
- Select the Payment Options tab.
- Toggle the switch to enable it.
- Enter the minimum balance for activation of auto-refill
- Enter your refill amount
- Save by clicking Save auto refill settings
Currently, all amounts are in US dollars (USD).
To Disable auto-refill.
- Select the Account tab from the left sidebar menu.
- Select the Payment Options tab.
- Toggle the switch to disable it.
- Save by clicking Save auto refill settings.
Auto refill is always enabled by default. To turn off Auto refill, just toggle the switch to off and save the configuration.
Elestio has a $10 minimum, and a $1,000 maximum per transaction.
If you would like to add a larger amount, contact our sales team for volume discounts.
Invoices
Easily view, open or download your invoices in one place via your User Profile.
Navigate to your User Profile via the user icon at the top left of the Dashboard above the Main menu.
Select the Invoices tab
Invoices are generated when you add credits to your account or when your account auto-refills.
Free trial
Elestio offers a 3-day free trial with $20 in credits, during which you can launch up to 4 services.
Additionally to the services in our catalog, you have access to load balancers, volumes, and CI/CD pipelines. Domain names are the only thing that cannot be acquired with free credits.
Key Considerations for Free Trial Eligibility
- Each customer account is eligible for the free trial offer once.
- Prepaid cards cannot be used as a payment method to access the free trial.
- The free trial is exclusively for first-time subscribers and is not available to those who have previously participated.
- Eligibility verification is required, and any misuse may lead to account suspension.
- The free trial is non-transferable and applicable only to the primary account holder.
End of the Free Trial offer
The Free Trial ends when you use all of your credit, or after 3 days, whichever happens first. At that time, the following conditions apply:
- Your account will be automatically renewed for $25 if you have active services.
- You'll need to add credits to your account to keep all the services you've deployed.
- If you do not wish to be billed, simply delete all services from your account and disable auto-refill.
You may disable auto-refill in your payment options from the left sidebar Account tab, or you can click here to disable auto-refill.
Any resources you create during the trial will be destroyed if your account runs out of credits. You may add credit using the add credit tab of the Account tab on the left sidebar, or by clicking here to add credits.
