Billing

• Overview
• Add credits
• Per project details
• Payment options
• Invoices
• Free trial
• SEPA Direct Debit Payment Option on Elestio

Overview

All billable resources are attached to a project. At the beginning of each hour, your resources will be billed and the hourly cost will be deducted from the project owner's balance.

If your balance reach zero your services will be suspended and you won't be able to restart them until you add credits to your balance. You must have at least $5 of credits on your balance to be able to start a service.

Once your services are suspended you have only a few days to add credits to your balance before your services are deleted. Once deleted you have 14 days to restore them. In case of a restoration, you will get a new IP address.

Invoices are created when you manually add credits to your account or automatically if you have activated the auto- refill option. Invoices only include the amount of credits added to your account.
Billing and resource utilization details are available separately in each project.

Add credits

Add money to your elestio balance

You can easily add credits to your elestio account from your User Profile.

1. Click on the User Icon to access your User Profile in the top left above the Main Navigation menu.
2. Select the Add Credits tab.
3. Enter the amount you wish to add to your account, in US dollars (USD).
4. Click the Pay Now. You will be redirected to the Stripe checkout site to complete your payment.

Funds are automatically added to your account upon successful payment. This can take up to a few minutes, but is usually instantaneous.

elestio has a $10 minimum, and a $1,000 maximum per transaction.
If you would like to add a larger amount to your account, contact our sales team and we'd be happy to talk volume discounts!

If you are a company, please fill out the company relevant fields. This helps us to determine your tax status and whether or not you need to pay VAT.

Per project details

To view a project's billing details, select Billing from the left menu, where you'll find a recap and details of all billable items.

Payment options

Never worry about your elestio account balance running out or being too low anymore by using our auto refill option to automatically top it up.

To Enable auto-refill.

1. Select the Account tab from the left sidebar menu.
2. Select the Payment Options tab.
3. Toggle the switch to enable it.
4. Enter the minimum balance for activation of auto-refill
5. Enter your refill amount
6. Save by clicking Save auto refill settings

Currently, all amounts are in US dollars (USD).

To Disable auto-refill.

1. Select the Account tab from the left sidebar menu.
2. Select the Payment Options tab.
3. Toggle the switch to disable it.
4. Save by clicking Save auto refill settings.

Auto refill is always enabled by default. To turn off Auto refill, just toggle the switch to off and save the configuration.

Elestio has a $10 minimum, and a $1,000 maximum per transaction.
If you would like to add a larger amount, contact our sales team for volume discounts.

Invoices

Easily view, open or download your invoices in one place via your User Profile.

Navigate to your User Profile via the user icon at the top left of the Dashboard above the Main menu.
Select the Invoices tab

Invoices are generated when you add credits to your account or when your account auto-refills.

Free trial

Elestio offers a 3-day free trial with $20 in credits, during which you can launch up to 4 services.

Additionally to the services in our catalog, you have access to load balancers, volumes, and CI/CD pipelines. Domain names are the only thing that cannot be acquired with free credits.

Key Considerations for Free Trial Eligibility

• Each customer account is eligible for the free trial offer once.
• Prepaid cards cannot be used as a payment method to access the free trial.
• The free trial is exclusively for first-time subscribers and is not available to those who have previously participated.
• Eligibility verification is required, and any misuse may lead to account suspension.
• The free trial is non-transferable and applicable only to the primary account holder.

End of the Free Trial offer

The Free Trial ends when you use all of your credit, or after 3 days, whichever happens first. At that time, the following conditions apply:

• Your account will be automatically renewed for $25 or less based on monthly spending if you have active services.
• You'll need to add credits to your account to keep all the services you've deployed.
• If you do not wish to be billed, simply delete all services from your account and disable auto-refill.

You may disable auto-refill in your payment options from the left sidebar Account tab, or you can click here to disable auto-refill.

Any resources you create during the trial will be destroyed if your account runs out of credits. You may add credit using the add credit tab of the Account tab on the left sidebar, or by clicking here to add credits.

SEPA Direct Debit Payment Option on Elestio

At Elestio, we aim to make payment processing as convenient and accessible as possible for our customers. We’re pleased to offer SEPA Direct Debit as a payment option, available to our eligible European customers. This method ensures a secure, easy, and efficient way to manage payments directly from your bank account, adhering to European Union standards.

Eligibility Criteria for SEPA Direct Debit

To maintain secure and streamlined transactions, SEPA Direct Debit is available under the following eligibility criteria:

• Available for European Customers Only: The SEPA Direct Debit option is exclusively available for customers within the Single Euro Payments Area (SEPA). This area covers all EU countries and a few additional European territories.
• Minimum Hourly Spending Rate: Eligible customers must maintain an hourly spending rate of at least $0.15. This spending rate is calculated based on your active services and ensures that SEPA Direct Debit aligns with recurring payments for ongoing services.
• Account Age Requirement: Customers must have been with Elestio for at least one month to qualify for SEPA Direct Debit. This requirement is in place to establish a consistent and reliable payment history, providing a seamless experience for both you and our billing system.

If you meet the eligibility criteria and are interested in setting up SEPA Direct Debit, you can do it in the Add Credits tab. Once enabled, SEPA will be your new secure and convenient method for managing payments on Elestio.