How can project ownership or service billing be transferred to another user's account?

This guide explains how to transfer a project ownership from one Elestio account to another.

Prerequisites

Before starting the transfer:

• The new owner must have an active Elestio account
• The new owner must be added as a member in the project with Admin or Billing Admin role
• The new owner must have sufficient credit for at least 1 month of service
• Each project can only have one owner

Transfer Steps

Step 1: Access Project Settings

Log in to your Elestio account and select the project you want to transfer. Click on the Project Settings tab.

Step 2: Start the Transfer

In the top right corner of the Project Settings page, click the Transfer project button.

Step 3: Enter New Owner Email

A popup window will appear. Enter the email address of the new owner in the New Owner Email field.

Step 4: Confirm Your Identity

For security, you'll need to:

1. Enter your current account password
2. Enter the verification code sent to your email

Step 5: New Owner Confirmation

The new owner will receive an email notification. They must accept the transfer to complete the process.

Important Notes

• The transfer is not complete until the new owner accepts it via email
• Once transferred, all billing responsibilities move to the new owner
• Make sure the new owner has enough credit before initiating the transfer