What type of support does Elestio offer? Email and community support via our forum is available to everyone with our Test plan, with no SLA. Staging Support plans offers a guaranteed response within 2 business days and priority queueing for support tickets, and email support. Production Support plans offer a guaranteed response within 1 business day, highest priority queueing for support tickets, a dedicated customer success manager, and phone and email support. Learn more about our support plans