# Why did the payment fail when I was attempting to add credits?

##### Encountering difficulties with payment failures while attempting to add credits? Fear not, as we've outlined a comprehensive guide to help you address the issue:

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**Resolving Payment Failures: A Step-by-Step Guide**

If you've been experiencing payment failures while adding credits from our dashboard, here's what you need to do:

**1. Verify Card Details:**  
 Ensure the accurate input of your card number, expiry date, and CVV/CVC/CSC during the payment process.  
**2. International Payments Check:**  
 Confirm whether your card allows international payments, as this could be a potential reason for the payment failure.  
**3. Account Compatibility:**  
 Check that your account supports e-commerce transactions and ensure that the set limits are appropriate for a seamless payment process.

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**Possible Reasons for Payment Failure:** 

If the aforementioned conditions are met and you're still facing issues, consider the following potential reasons:

**1. Unsupported Card:**  
 It's possible that the card you're using may not be supported for this type of transaction.  
**2. Insufficient Funds:**  
 Ensure that your account has sufficient funds to cover the intended payment amount.  
**3. Bank Declined Payment:**  
 The bank may have declined the card payment for security or other reasons.

For a more accurate understanding of the specific reason behind the payment failure, we recommend reaching out to [*<span style="color: rgb(230, 126, 35);">**Elestio's support.**</span>*](https://dash.elest.io/support/creation)

Our dedicated support team will provide precise information to help you successfully resolve the issue and get back to enjoying our services hassle-free. Feel free to contact us for any assistance you may need!