Service Support Plans

Elestio offers 3 levels of support.

Our Level 1 Support plan is included for free with all deployed services.

Levels 2 and 3 are recommended for important workloads where you need a guaranteed response time, longer backup retention, and priority support through multiple support channels.

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If you have support needs not covered by our plans or you require a custom SLA, don't hesitate to get in touch with us at:

Please note it's only possible to change your support plan one time per month.
Support plans are billed per hour like all other services.

Revision #7
Created 24 January 2022 13:10:40 by Joseph Benguira
Updated 15 February 2024 14:52:28 by Amit Shukla