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Elestio offers comprehensive services, including various support plans, support for multiple database types, and robust backup retention policies. 

Support Plans

Elestio providesoffers three levels offlexible support plans tailored to cater tomeet different user needs:needs, ensuring smooth deployment and operation of services.

• Level 1: IncludedThis plan is included for freefree, withand allprovides deployed7 services,days of remote backup retention, an email support channel, a 3-day response time, proactive monitoring, access to documentation & community forums, and direct console support access. However, this plan isdoes not include service snapshots or an SLA (Service Level Agreement), making it most suitable for testing environments. It offers access to guides and community support.
  

• Level 2: Priced at $0.0685 per hour, offers 14 days of remote backup retention, 2 service persnapshots, hour,an thisemail support channel, a 24-hour response time (business hours), and proactive monitoring. It also includes priority queuing, ensuring faster support response times compared to Level 1. This plan is idealrecommended for growth and staging environments.environments Itwhere includeshigher servicereliability snapshotsis and priority queuing.required.

• Level 3: At $0.2740 per service per hour, this planhour, is recommendeddesigned for enterprise and production environments.environments, Itoffering offers30 customdays configurations,of resilienceremote backup retention, 4 service snapshots, access to email & phone support channels, and backupsa testing.4-hour response time during business hours. Additionally, it includes proactive monitoring with email alerts, priority queuing, and a dedicated Customer Success Manager for personalized assistance.

Database Types

Elestio supports a widecomprehensive arrayrange of databases, each tailored to meet specific application needs:requirements. Below is an overview of the supported databases, categorized for clarity:

Relational Databases:

• Relational Databases:

  • MySQL: A widely usedadopted open-source relational database management system.system (RDBMS) renowned for its reliability, flexibility, and speed. It serves as a foundational component for many web applications and operates seamlessly across various platforms, including Linux, UNIX, and Windows.

  • PostgreSQL: An advanced, enterprise-class open-source relational database.database known for its extensibility and standards compliance. It supports complex queries and offers robust performance, making it suitable for large-scale applications.

  • MariaDB: A community-developed fork of MySQL, offeringMariaDB offers enhanced features.features and improved performance. It ensures high compatibility with MySQL while providing additional storage engines and tools for better scalability.

  • TimescaleDB: A time-series database built on PostgreSQL, optimized for complex queries.queries and high ingest rates. It is designed to handle time-series data efficiently, making it ideal for applications involving monitoring, IoT, and real-time analytics.

• NoSQL DatabasesDatabases::

  • Redis: An open-source, in-memory key-value data store,store used as a database, cache, and message broker. It supports various data structures and offers high performance for read and write operations, suitable for real-time applications.

  • KeyDB: A high-performance fork of Redis, offeringKeyDB introduces multi-threading capabilities.capabilities, leading to improved efficiency and throughput. It maintains compatibility with Redis protocols while offering enhanced performance.

  • MongoDB: A document-oriented NoSQL database known for its scalability and flexibility.

  • Cassandra: An open-source NoSQL distributed database management system.

  system
  designed to handle large amounts of data across many commodity servers. It provides high availability with no single point of failure, making it suitable for mission-critical applications.

• ScyllaDB: A distributed NoSQL database designed for high performance and low latency. It is compatible with Apache Cassandra and Amazon DynamoDB, offering high throughput and minimal latency for data-intensive applications.

Specialized DatabasesDatabases::

• ClickHouse: An open-source, columnar database management system optimized for online analytical processing.processing (OLAP). It allows for real-time data analysis and is capable of processing large volumes of data quickly.

• Neo4j: A graph database management system,system optimized for connected data. It efficiently stores and queries data relationships, making it ideal for applications like social networks, recommendation engines, and fraud detection.

• Milvus: A vector database designed for embedding similarity search. It is widely used in AI applications to manage and search large-scale vector data, facilitating tasks like image retrieval, natural language processing, and recommendation systems.

• Weaviate: An open-source vector search engine.

engine

that enables efficient semantic search and data exploration. It leverages machine learning models to provide context-aware search results, enhancing the user experience in information retrieval applications.

Backup Retention Policy

Elestio implementsemploys robustcomprehensive backup strategies to safeguardensure the safety and integrity of your data:data. Below is an expanded overview of each backup method, along with their respective retention policies, tailored to different support plans:

• Manual Local Backups: QuickThese are user-initiated backups ofstored directly on the local server. They are particularly useful for quickly safeguarding small datasets storedor locally.before making significant changes to applications. While they offer immediate access and rapid restoration, it's important to note that they do not provide redundancy against hardware failures or catastrophic events affecting the local environment.

• Automated Remote Backups (Borg): BackupsUtilizing sentthe Borg backup system, these backups are automatically transmitted to anothera different datacenter located on the same continent as your service,service. ensuringThis approach ensures data redundancy.redundancy and protection against local failures. The use of Borg allows for efficient, deduplicated, and encrypted backups, optimizing storage usage and enhancing security.

• Automated External Backups (S3)S3-Compatible Storage): BackupsElestio storedoffers the capability to store backups in your own S3 bucket, compatible with AWS S3 and any S3-compatible provider. This method provides you with direct ownership and control over your backups, facilitating integration with existing cloud storage solutions and compliance with organizational policies.

Retention periodsPeriods dependBased on yourSupport support plan:Plans:

• Level 1 (Standard): Backups are retained for 7 days, retention.offering a basic level of data protection suitable for development or testing environments.

• Level 2 (Premium): Backups are retained for 14 days, retention.providing an extended safety net ideal for staging environments or applications with moderate data volatility.

• Level 3 (Enterprise): Backups are retained for 30 days, retention.ensuring long-term data availability and compliance, suitable for critical production environments requiring stringent data protection measures.

For more detailsdetailed information on Elestio's backup strategies and retention policies, consultplease Elestio'srefer to their official backup documentation.