How are operating system(OS) upgrades managed?

Automatic Minor OS Updates:

Minor operating system updates are automatically performed every Sunday by default. (Note: This setting can be modified or disabled in the service settings.)

Major OS Updates:

For major updates, utilize our clone feature. This involves cloning the application stack and data from your current instance on an end-of-life OS (e.g., Ubuntu 20.04) and deploying it to a new instance with the latest OS version (e.g., Ubuntu 22.04). This cloning feature is accessible to all our customers. After cloning, review and ensure everything is functioning properly before redirecting your DNS from the old instance to the new one.

In-Place Update (with Level 3 Support Plan):

If you have a Level 3 support plan, our team can perform an in-place update on your existing instance (with up to 1 hour of downtime).

Feel free to contact our support team if you have any further questions or concerns about OS upgrades.