Why did the payment fail when I was attempting to add credits?
To address this issue, kindly follow these steps:
1. Ensure accurate entry of your card number, expiry date, and CVV/CVC/CSC during the payment process.
2. Verify if your card permits international payments.
3. Confirm that your account supports e-commerce transactions and ensure the set limits are appropriate.
If these conditions are met, consider the following potential reasons for payment failure:
1. The card may not be supported.
2. There might be insufficient funds in the account.
3. The bank may have declined the card payment.
For precise information on the exact reason for the failure, please contact Elestio's support.