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Troubleshooting & Error Reference

Elestio CLI & Skill

Error Reference Table Error message Cause Solution Not configured No credentials stored Run elestio login --email X --token Y Authentication failed Wrong credentials or expired token Regenerate token at dash.elest.io/account/security...

Hetzner Price Change Notice - Effective April 1st

Announcement

Hetzner is increasing its infrastructure pricing starting April 1st 2026. This affects all VM plans and volumes across all regions. All existing and new servers on Hetzner will be billed at the new rates from that date. VM Pricing Changes Region Europe Pla...

Netcup Price Change Notice - Effective April 1st

Announcement

Netcup is increasing its infrastructure pricing starting April 1st 2026. This affects all VM plans across all regions. All existing and new servers on Netcup will be billed at the new rates from that date. VM Pricing Changes  Region Europe Plan Name Curren...

How to Enable Root Login on Your VM (BYOVM)

Frequently Asked Questions

Elestio’s BYOVM (Bring Your Own VM) workflow requires direct root-level SSH access to the target host. Many cloud providers disable or restrict root login by default; this document outlines how to safely re-enable it while maintaining a strong security posture...

Custom domain and automated encryption (SSL/TLS)

Security

Prerequisites If the firewall is enabled on your service, ensure that port 80 is open. This is required for SSL certificate creation and renewal. Accessing the Configuration Go to the Overview tab of your service dashboard. Locate the Custom Domain Names ...

PTR Record Configuration

Security

Accessing the Configuration Go to the Overview tab of your service dashboard. Locate the Manage PTR Record section. Click Manage PTR Record Steps Enter your domain (pre-filled if an existing PTR or CNAME is available). Create the following DNS recor...

Disable or Enable Webhook Trigger for CI/CD Pipelines

CI/CD Pipelines

Elestio CI/CD pipelines can automatically trigger a deployment when new commits are pushed to your Git repository. This is handled through a webhook integration. You now have full control over this behavior directly from the Elestio dashboard. You can tempor...

GitLab Self-Hosted Personal Access Token Setup

CI/CD Pipelines

When connecting a self-hosted GitLab instance to Elestio CI/CD, you must provide a Personal Access Token (PAT) with the api scope. This guide explains exactly how to create it and why that specific scope is required. Step-by-step: Create a Personal Access Tok...

Deploy a CI/CD Pipeline via GitLab Self-Hosted

CI/CD Pipelines

This guide walks you through deploying a CI/CD pipeline using a self-hosted GitLab instance on Elestio. Prerequisites Before you begin, make sure you have: A running self-hosted GitLab instance (e.g. https://gitlab.example.com) A Personal Access Token (PA...

Important Notice: Hetzner Pricing Update 15th June 2026

Announcement

Dear Customers, We would like to inform you that Hetzner has updated its infrastructure pricing. As a result, Elestio will also adjust the pricing of Hetzner-based deployments accordingly. The new pricing will take effect on June 15, 2026. What does this mean?...

Open Telekom Cloud (OTC) or BYO-TCloud (Bring Your Own TCloud Account)

Cloud Providers

Elestio supports Open Telekom Cloud (OTC) as a Bring Your Own Cloud (BYO-TCloud) provider. This allows you to deploy and manage services directly on your own OTC infrastructure while Elestio handles automation, provisioning, monitoring, and operations. This gu...