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Elestio Free Trial Policy & Fair Use Statement

At Elestio, we’re committed to empowering developers and businessesusers by providing a fast, reliable,reliable and flexible platform for deploying services. As part of this commitment, we offer a 3-day free trial including $20 in credits, allowing new users to try up to 42 services at no cost.

To ensure the sustainability and security of this program, Elestio enforces certain eligibility requirements andwhich may requireinclude verificationidentity where necessary. These measures are critical to protecting our infrastructure, partners, and legitimate users from fraud and abuse.verification.

Free Trial Eligibility and Abuse Prevention

The Elestio free trial is not a right or entitlement but a voluntary offer made by Elestio for genuine new users looking to evaluate the Elestio platform. We reserve the full right to deny or revoke trial access to any user who does not meet our eligibility criteria or who is found to be using false, misleading, or unverifiable information in cases including, but not limited to:

  • Duplicate or Multiple Accounts: CreatingOnly multipleone accounts to abuse thefree trial system.is permitted per person.

  • False or Misleading Information: Accounts registered using fake names, invalid or throwaway email addresses, or other false details.

  • Suspicious Activity: Patterns of behavior indicative of abuse, automation,automation or fraudulent usage.

  • Violation of Terms: Any breach of Elestio’s Terms of Service or Acceptable Use Policy, such as spamming, malware hosting,hosting or other malicious behavior.

KYC (Know Your Customer) Verification

In situations where account information is flagged asby suspiciousour orrisk non-legitimate—suchmanagement system as thewarranting usefurther ofenquiry, obviously fake names or unverifiable identities, or payment processor Stripe marks the payment method as risky—Elestio may require identity verification (KYC) before allowing continued access to the platform or approval of a free trial.

This process may include submitting a government-issued photo ID to confirm the user's identity. This step is necessary to:

  • Prevent fraudulent activity (e.g., stolen credit cards)

  • Comply with cloud provider and payment processor policies

  • Protect the platform from malicious or automated misuse

If a customer refuses or fails to complete the requested identity verification, we reserve the right to deny free trial access and/or suspend the account. 

Geographic & Abuse-Related Restrictions

While Elestio aims to provide fair global access, wewhere haveour observedrisk abuseassessment originatingsystems identify disproportionately high numbers of requests that breach our eligibility criteria or Terms of Service from certain regions and IP ranges.ranges, As a result, Elestiowe may temporarily restrict free trial access to accounts from regions or networksnetworks. showing high levels of misuse.

These restrictions are based solely on risk patterns and abuse metrics—notmetrics on nationality, ethnicity, or individual identity—and are regularly reviewed for accuracy. TheyWhile areunfortunately implementedthis can result in increased due diligence checks for legitimate customers from such regions or networks, the precaution is essential to protect all users and maintain platform integrity.

If you believe your access was wrongly restricted, please reach out to support@elest.io for manual review.

Final Note: Discretion to Deny Trial Access

Elestio retains full discretion to deny or revoke free trial access to any customer who does not meet our eligibility criteria, provides non-legitimate information, or is deemed a risk to the platform.customer.

The free trial is a goodwill offering intended for evaluation purposes by legitimate users. It is not an entitlement, and its availability is subject to verification andverification, compliance with our platform rules.

To clarify, Elestio:

  • Has the sole discretion to grant or deny free trial access

  • Is under no obligation to offer the trial to any specific individual or region

  • May revoke trial access at any time if we detect misuse, fraud, or ineligibility

  • Is not liable for any legal, commercial, or reputational consequences of denying access in such cases

This policy ensures that the platform remains sustainable, secure,rules and fairElestio's for our global community.discretion.

We're Here to Help

We understand that false positives can occur, and we remain committed to fair access. If your account has been affected and you believe it to be an error, please contact us with your details for review.

We appreciate your understanding as we work to maintain a secure, abuse-free environment for all developers and teams.

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