Frequently Asked Questions
Welcome to the Elestio FAQ section. Here you'll find answers to the most commonly asked questions about our platform, organized by topic for easy navigation.
FAQ Categories
💳 Billing & Payment FAQ
Find answers to questions about billing, payments, credits, and account funding:
- Credit warnings and auto-recharge
- Payment failures and troubleshooting
- Service reactivation after funding
- Project ownership and billing transfers
🚀 Services & Deployment FAQ
Learn about service management, deployments, and infrastructure options:
- Installing multiple software on VMs
- Service migration and cloning
- BYOVM (Bring Your Own VM) capabilities
- AWS integration issues
- Domain and SSL issues
🔒 Network & Security FAQ
Understand networking, firewall configuration, and security features:
- Firewall and access restrictions
- Global private networks
- Service communication across cloud providers
- Private IP configuration
🎧 Support & Account FAQ
Information about support plans and account management:
- Support plan types and features
- Response times and SLA details
- Available support channels
🗄️ Database FAQ
Database-specific questions and configurations:
- MySQL OUTFILE and INFILE usage
- Docker container modifications
- CSV data import/export
⚙️ System Maintenance FAQ
System maintenance, OS updates, and optimization:
- Automatic log file cleanup
- OS upgrade management
- Disk space optimization
- Maintenance scheduling
🔧 Troubleshooting FAQ
Resolve common errors and technical issues:
- Borg backup lock issues
- Borg cache errors
- Remote backup troubleshooting
Need More Help?
If you can't find the answer to your question in these FAQs, don't hesitate to contact our support team:
- Email Support: Available for all plans
- Priority Support: Available for Staging and Production plans
- Phone Support: Available for Production plans
Contributing to FAQ
Have a question that's not covered here? Let us know through our support channels, and we'll consider adding it to improve this resource for everyone.