Support & Account FAQ
This section covers frequently asked questions about support plans, account management, and customer service options.
What type of support does Elestio offer?
Email and community support via our forum is available to everyone with our Test plan, with no SLA.
Staging Support plans offers a guaranteed response within 2 business days and priority queueing for support tickets, and email support.
Production Support plans offer a guaranteed response within 1 business day, highest priority queueing for support tickets, a dedicated customer success manager, and phone and email support.