Support and Plans

Pick the right support level and resize your service as your needs grow.

Support plans

Elestio offers 3 support levels:

• Level 1 is included free with every deployed service.
• Levels 2 and 3 are for important workloads that need a guaranteed response time, longer backup retention, and priority support across multiple channels.

Need something beyond these plans or a custom SLA? Contact sales@elest.io.

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You can change your support plan once per month. Support plans are billed per hour, like all other services.

Upgrade your service plan

1. Disable Termination protection.
2. Shut down the service.
3. Click Upgrade plan and select a new size.

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You must shut down the service before upgrading its plan.

Resize CPU and RAM only

When resizing, you can change CPU and RAM without changing disk size. Check that option to keep the ability to downgrade later.

Change your support plan

From the overview, click Upgrade plan on the support plan row.

Then switch to any other support plan.

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You can change support plans once every 30 days.

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Support plans are billed per hour, like all other services.