VM snapshots are made using the provider's snapshot API and are stored in the same region where you have your service.
It is only available under Support Plans Levels 2 and 3.
It's a full snapshot of the VM, meaning it contains everything: OS, Apps, data, etc.
To make a snapshot
From the Dashboard:
- Click on the Backups tab
- Click on Automated Snapshots
From there you can take new a manual snapshot, list existing snapshots or restore a snapshot.
Retention periods depend on your support plan: 2 snapshots on Level 2, and 4 snapshots on Level 3.
Restoring from a snapshot will overwrite the whole VM with the selected snapshot.