Frequently Asked Questions
Here are some most commonly asked questions
Why am I receiving a low credit warning even though auto recharge is enabled?
Users who have credits remaining for less than 7 days receive a low credit warning email once per...
Can I install more than one software on the same VM?
Our dedicated services are running in complete isolation, so one service equals one VM. Using our...
Can I migrate/clone my service to another cloud or region?
Yes, you can migrate or clone a running service to any other target cloud or region by simply cli...
Is it possible to restrict access to my virtual machine (with a firewall)?
Yes, every service has a pre-configured firewall that allows access to the internet through ports...
What type of support does Elestio offer?
Email and community support via our forum is available to everyone with our Test plan, with no SL...
Can my software services communicate between different cloud providers safely?
Every Elestio project establishes a unique and secure encrypted virtual network, allowing service...
Can I deploy Elestio services on-premise or on my existing cloud infrastructure?
Yes, you can connect any on-premises or cloud VM managed services dashboard with our "Bring Your ...
I'm trying to add AWS keys to Elestio but getting an error "You are not authorized to perform this operation" in BYOAWS
This error will appear when adding AWS Access and Secret Credentials keys if your keys do not hav...
Can I use OUTFILE in Managed MySQL?
Yes it's possible on Elestio. Since we are running MySQL inside a docker container you will have ...
How can I automatically remove system log files in order to free up disk space?
By default, new instances are automatically configured to delete log files on a daily basis. How...
How to resolve the Borg acquire lock in remote backups.
If you see the following error when listing, restoring, or taking manual backups for your Borg re...
How to resolve the Borg cache error in remote backups.
If you see the following error related to the Borg cache when listing, restoring, or taking manua...
I added fund to my elestio account, but my service is still not running
If your service was suspended due to lack of credits and now it is still inactive even after ad...
Elestio Domain shows SSL expired or Deceptive Site ahead
Current Status: Resolved @ 2023-11-04, 07:11 Resolution: Google unflagged our domain in less tha...
How are operating system(OS) upgrades managed?
Automatic Minor OS Updates: Minor operating system updates are automatically performed eve...
Why did the payment fail when I was attempting to add credits?
Encountering difficulties with payment failures while attempting to add credits? Fear not, as we'...
How can project ownership or service billing be transferred to another user's account?
Are you looking to transfer project ownership or service billing to another user's account? While...