Frequently Asked Questions

Why am I receiving a low credit warning even though auto recharge is enabled?

Users who have credits remaining for less than 7 days receive a low credit warning email once per...

Can I install more than one software on the same VM?

Our dedicated services are running in complete isolation, so one service equals one VM. Using our...

Can I migrate/clone my service to another cloud or region?

Yes, you can migrate or clone a running service to any other target cloud or region by simply cli...

Is it possible to restrict access to my virtual machine (with a firewall)?

Yes, every service has a pre-configured firewall that allows access to the internet through ports...

What type of support does Elestio offer?

Email and community support via our forum is available to everyone with our Test plan, with no SL...

Can my software services communicate between different cloud providers safely?

Each Elestio project creates a distinct, secure, encrypted virtual network that enables any servi...

Can I deploy Elestio services on-premise or on my existing cloud infrastructure?

Yes, you can connect any on-premises or cloud VM managed services dashboard with our "Bring Your ...

I'm trying to add AWS keys to Elestio but getting an error "You are not authorized to perform this operation" in BYOAWS

This error will appear when adding AWS Access and Secret Credentials keys if your keys do not hav...