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How can project ownership or service billing be transferred to another user's account?

How to Transfer Project Ownership in Elestio

AreThis youguide lookingexplains how to transfer a project ownership orfrom serviceone billingElestio account to anotheranother.

user's

Prerequisites

account?

Before Whilestarting ourthe directtransfer:

project
    The new owner transfermust featurehave isan active Elestio account The new owner must be added as a member in the pipeline,project there'swith aAdmin workaroundor availableBilling Admin role The new owner must have sufficient credit for youat toleast accomplish1 thismonth task.of service Each project can only have one owner

    Transfer Steps

    Step 1: Access Project Settings

    Presently,Log we operate on a global account-level billing structure that is not directly tied to specific projects. Consequently, all services affiliated with projects under your ownership will be invoicedin to your account.

    Elestio
    Toaccount transferand ownershipselect orthe billingproject responsibilityyou want to anothertransfer. account, you can follow these steps:
      Grant Admin Access: Within your project, navigate to the "Members" tabClick on the leftProject sidebar,Settings andtab. select

      Screenshot 2025-09-07 at 13.28.00.png

      "Add

      Step Member."2: InputStart the Transfer

      In the top right corner of the Project Settings page, click the Transfer project button.

      Screenshot 2025-09-07 at 15.21.02.png

      Step 3: Enter New Owner Email

      A popup window will appear. Enter the email address of the new accountowner user intoin the designatedNew field,Owner chooseEmail 'Admin'field.

      as

      Screenshot 2025-09-07 at 15.21.45.png

      their

      role,

      Step and4: thenConfirm pressYour Identity

      For security, you'll need to:

        Enter your current account password Enter the 'Sendverification Invitation'code button. Log insent to theyour email

         

        Screenshot 2025-09-07 at 13.32.25.png

        Screenshot 2025-09-07 at 13.38.04.png

        Step 5: New Account:Owner Confirmation

        The new userowner shouldwill thenreceive logan inemail notification. They must accept the transfer to their account.

        Navigate tocomplete the Project:process. Once

        Screenshot 2025-09-07 at 15.13.37.png

        logged

        Important in,Notes

          The transfer is not complete until the new userowner shouldaccepts navigateit tovia the project that you've shared with them.email MoveOnce thetransferred, Service:all Withinbilling the project,responsibilities move the service to the new account by following the steps outlined in our documentation.owner ChooseMake the Project: When moving the service, select the project owned bysure the new accountowner ashas enough credit before initiating the destination.transfer

          By following these steps, you'll successfully transfer the service to the new account, effectively transferring ownership and billing responsibility.

          While this method serves as a temporary solution until our direct project owner transfer feature is available.

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