Service Support Plans
elestio offers 3 levels of support.
Our Level 1 Support plan is included for free with all deployed services.
Levels 2 and 3 are recommended for important workloads where you need a gauranteed response time, longer backup retention and priority support through multiple support channels.
If you have support needs not covered by our plans or you require a custom SLA, don't hesitate to get in touch with us at: firstname.lastname@example.org
Please note it's only possible to change your support plan one time per month.
Support plans are billed per hour like all other services.