# Service Support Plans

Elestio offers 3 levels of support.  
  
Our Level 1 Support plan is included for free with all deployed services.  
  
Levels 2 and 3 are recommended for important workloads where you need a guaranteed response time, longer backup retention, and priority support through multiple support channels.

[![image.png](https://docs.elest.io/uploads/images/gallery/2026-04/scaled-1680-/5Y5image.png)](https://docs.elest.io/uploads/images/gallery/2026-04/5Y5image.png)

  
  
If you have support needs not covered by our plans or you require a custom SLA, don't hesitate to get in touch with us at: <sales@elest.io>

<p class="callout info">Please note it's only possible to change your support plan one time per month.  
Support plans are billed per hour like all other services.</p>