Service Support Plans

Elestio offers 3 levels of support. Our Level 1 Support plan is included for free with all deployed services. Levels 2 and 3 are recommended for important workloads where you need a guaranteed response time, longer backup retention, and priority support through multiple support channels. 
 
 If you have support needs not covered by our plans or you require a custom SLA, don't hesitate to get in touch with us at: sales@elest.io 
 Please note it's only possible to change your support plan one time per month. Support plans are billed per hour like all other services.