Service Support Plans

elestio offers 3 levels of support.

Our Level 1 Support plan is included for free with all deployed services.

Levels 2 and 3 are recommended for important workloads where you need a gauranteed response time, longer backup retention and priority support through multiple support channels.

Please note it's only possible to change your support plan one time per month.
Support plans are billed per hour like all other services.